Privacy Policy

At The Rentalgram, we take your privacy seriously and are dedicated to safeguarding all the information you share with us. We have stringent measures in place to ensure the confidentiality, security, and integrity of the data stored on our systems. This privacy notice outlines the information we may collect from you when you use our platform, how we use and protect it, and with whom we may share it.

By using our platform, you agree to the terms of this privacy notice. If you do not agree with these terms, please refrain from accessing or using our platform.

Information collected by The Rentalgram:

While you can explore our website without divulging personal information, if you wish to make a reservation, we will need certain details like your name, contact number, email address, billing information, bank account details, and other relevant personal information.

We will always try to indicate whether the information we request is optional or mandatory. We also give you the choice to not provide certain information by opting out of using a particular service or feature on our website.

Please ensure that the information you provide is accurate and up-to-date. We are not responsible for the authenticity or accuracy of personal information or data that users provide, nor for any inconvenience that may arise from such inaccuracies.

We may collect personal information from you, which includes information that can uniquely identify you, such as your name, email address, phone number, and payment details. We may also gather non-identifiable information. This information is necessary for us to fulfill your order. Additionally, when you use our platform, we may collect real-time location data from your device.

Sharing of Personal Information:

Personal information is any information that can identify you:

• Name and Gender
• Phone Number
• E-mail address
• Contact Address
• Password
• Financial information such as Bank Account, credit card, debit card information or other payment instrument details for the purpose of processing payments,
• Physical, physiological and mental health condition
• Other details such as biometric information, Sexual orientation, medical records and history.

Use of the Information Collected:

We collect and use your information to support, enhance, and improve our platform and services. We also use your information to obtain feedback and detect and prevent any faults, security breaches, or violations of our terms of service or applicable laws.

• Enroll you in our membership or other programs, and ensure that your enrollment is processed and completed.
• Personalize your experience on our website by customizing the content and layout for you. This includes providing you with programs and promotional information that is tailored to your needs and preferences.
• Contact you about your account, such as providing updates on your membership status, billing or payment issues, or responding to any questions or concerns you may have.
• Register you to receive emails or other information or materials you have requested from us.
• Respond to your questions and comments and provide you with customer support.
• Keep you informed about our products, events, and other services, and provide information about products, programs or services that we believe may be of interest to you.
• Continuously improve and evaluate our products and the services we offer to ensure that they meet your needs and expectations.
• Enforce our Terms & Conditions and other agreements that you have entered into with us, to protect our rights, and to prevent any illegal or unauthorized activities.
• Comply with applicable legal requirements or obligations and industry standards to ensure that we operate within the legal framework and maintain the highest standards of data privacy and security.

You may sign into our website using your social media accounts, and your usage of those accounts is subject to their terms and policies. By signing in, you may give us access to certain information from your social media profile. We may use this information to personalize your experience on our site or for business purposes, or for statistical purposes. We will provide specific notice at the time of collection if we use the information we obtain about you in any other ways.

The website may enable third parties to collect information in connection with the site. However, this Privacy Notice does not apply to any collection of information by third parties on our Site, and we are not responsible for it.

Cookies:

When you visit our Site, we may collect information about your visit through the use of cookies. A cookie is a small text file that is stored on your device and helps us identify your browser or store information about your preferences. We also use website analytics tools like Google Analytics to collect data about user traffic on our Site. This may include information about the devices you use to access the Internet, such as your IP address, device type, operating system, and web browser. We also collect data about the dates, times, and duration of your visits, as well as the actions you take on our Site, such as the pages you view and the patterns of your navigation.

We use cookies to make your experience on our Site more personalized and convenient. For example, we use cookies to remember your preferences, track session information, and show you content that we think you’ll be interested in based on your previous visits. We also use cookies to customize our web pages to your browser type or other information we collect.

Sharing Updates and Offer :

When making an inquiry for reservation, you provide us with your email address, and by doing so, you agree to allow us to contact you about offers and updates related to our website and services. To better understand your usage of our services, we may track which functions of our website you use most frequently. This information helps us provide you with the most relevant and useful information about our services. If you no longer wish to receive communications from us, you may opt-out or unsubscribe using the feature on our website or by clicking the link provided in our emails. Your privacy is important to us, and we will never share your personal information with any third party without your consent.

Sharing Information with Third Party:

We value your privacy and take it seriously. We only share your information with third parties in the following circumstances:

• Trusted third parties, such as accountants, credit card processing companies, hotels, and government officials, may be provided with your information to perform a service for us or for you. We only share the information they need to perform that particular service.
• In the event of a company reorganization, sale, or lease of our business, the new entity or owner will assume our rights with respect to your information. We will obtain reasonable assurances that your privacy will continue to be respected.
• We may share your information to investigate, prevent, or take action regarding unlawful or illegal activities, suspected fraud, potential threats to safety or security, unauthorized use or misuse of the website, violations of our terms and conditions, or to defend against legal claims/proceedings.
• We may share your information in response to court orders, legal proceedings, or other legal processes, to enforce our terms and conditions or privacy policy, or to assist authorized agencies in interception, monitoring, or decryption activities in accordance with applicable laws and regulations.
• We may use internal service providers to facilitate or outsource one or more aspects of our business, product, and service operations. We will only provide them with your personal information necessary to facilitate specific outsourced website-related operations, and they are bound by confidentiality agreements and other legal restrictions.
• We will share your personal information only with your consent or when compelled by law (including court orders) to do so.
• Rest assured, we are committed to protecting your privacy and will always take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable laws and regulations.

Disclosure of Information:

Advertisements:

Third-party advertisements may appear on the website, and any information you provide to an advertiser is collected by both us and the advertiser. We use the information in accordance with this Privacy Policy, and the advertiser uses it in accordance with their own privacy policy. We do not control the privacy practices of these advertisers or third parties, so it is important to review their policies before sharing any information. We are not responsible for any information you provide to advertisers or that is collected by them.

Links to Other Sites:

The website may include links to other websites that collect information about you. We are not responsible for the privacy practices or content of these linked websites. Before providing any personal information on these websites, we encourage you to review their privacy policies. This Privacy Policy applies only to information collected by us on this website.

Protection of Information:

We are committed to protecting the information you provide us. We have implemented various security measures, including managerial, technical, physical, and others, to safeguard your information. For example, we use encryption when transmitting sensitive information between your system and ours. We also limit access to your personal information to authorized individuals for permitted business functions.

We continuously review and update our security measures to ensure that your information remains protected. However, despite our best efforts, no security measure is completely fullproof, and we cannot guarantee the security of your information.

If you believe that your information has been compromised, please contact us immediately so that we can take appropriate action.

Security Measures:

We take your privacy seriously and have implemented reasonable security measures to protect your information in compliance with applicable laws and regulations. Our security practices include the use of industry standard methods and technologies, as well as limiting access to personal information to only those employees, contractors and agents who need it to perform their duties.

However, despite our best efforts, we cannot guarantee that your personal information will never be disclosed in ways that are not outlined in this Privacy Policy. For example, we may be required to disclose information to the government or other third parties under certain circumstances, or third parties may gain unauthorized access to your information. While we will take reasonable steps to protect your information, we cannot be held responsible for the actions of third parties or the misuse of information by users of the website.

We take confidentiality, security, and integrity of your information seriously and have measures in place to safeguard it. By using our platform, you agree to our collection and use of your information as outlined in this privacy notice. If you have any questions or concerns, please contact us.

Law and Jurisdiction:

This website is created and controlled by The Rentalgram and shall be governed by the laws of the country in which Rentalgram operates(India & South Asia). Any disputes arising out of the use of this website shall be subject to the jurisdiction of the courts in the country in which Rentalgram operates.

Privacy at the property:

The Rentalgram is a vacation home rental platform that connects travelers with managers. Please note that The Rentalgram does not own, any of the properties listed on our website or mobile app. If you have any concerns or questions regarding the privacy practices of a specific property, please contact us.

Changes in Privacy Policy:

We strive to keep this Privacy Policy up-to-date with the latest privacy practices and changes in applicable laws and regulations. Therefore, we reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes we make to our Privacy Policy will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any modifications to this Privacy Policy will constitute your acceptance of such modifications.

Grievance Policy:

At The Rentalgram, we strive to provide our customers with the best possible vacation home rental experience. However, if you are disappointed or have issues with our services, we have a transparent approach to addressing grievances and complaints. We encourage you to file a grievance in case of any issues with our services.

You can file your grievance through email to our Grievance officer. The email address where you can send your grievances is [hello@therentalgram.com].

Mr. Kushal Merchant
6/6, Himalaya, 109 Sea Face Road,
Worli Sea Face, Mumbai – 400018
Maharashtra, India

We believe in a channelized approach to reviewing and redressing grievances. Our Grievance officer will review your complaint and ensure that your concerns are addressed in a timely and effective manner.

We value your feedback and strive to continuously improve our services. Your complaints and grievances help us identify areas for improvement and we appreciate your effort in bringing them to our attention.

Minor Policy:

Individuals who are under the age of 18 are not permitted to use the accommodation reservation services provided on our Site. However, minors can accompany their parent(s) or legal custodian(s) who have booked an accommodation through our Site. It is the responsibility of the parent(s) or legal custodian(s) to ensure that their minor children comply with the terms of service and any applicable laws while using our services. If we become aware that a minor has provided personal information on our Site without the consent of their parent(s) or legal custodian(s), we will take steps to remove the information and terminate the minor’s account.

Express Consent:

By accessing and using this website, you acknowledge and agree to the terms and conditions of this Privacy Policy and the applicable Indian laws & International laws regarding the use and disclosure of your personal information. Please note that the headings used in this Privacy Policy are for convenience purposes only and do not limit or define the scope of each section.